Help with Uma
Let’s get you back to cooking.
Contact support
Include your device model, iOS version, what you were doing, and any request ID shown by the app. Do not send recipe content, videos, credentials, or other sensitive material.
Quick answers
- If Uma stops at the sign-in screen, check that your Apple Account is signed in on the device under iOS Settings, then reopen the app.
- Uma cannot read social content that is private or requires sign-in. Try a public link, or paste the recipe as text instead.
- If an imported recipe is incomplete, edit its title, ingredients, and steps on the review screen before saving.
- If transcription does not finish, check your connection and retry. Job and cover links are temporary.
- Remove a local recipe from its detail screen. Deleting the app removes active local Uma data from the device; device backups are managed by Apple.
Privacy requests
If your request concerns App Attest security state, say so explicitly. Because your Apple Account identity is never held on the server, support may need limited additional information to verify the request. Read the privacy policy for details.